Terms of Service

1. What HealthySkinCare is

We offer three products. They can be used separately or together:

• Clinic Management — scheduling, patient records, procedures, billing, WhatsApp patient messages, and digital-health (ABDM) features that are still being built
• CRM — leads, deals, tasks, meetings, reports, and optional Google Ads, Facebook Lead Ads, and Gmail connections. The live app is at the CRM portal
• Pharmacy — inventory, purchase, counter billing, and invoices. The live app is at the Pharmacy portal

This marketing website describes the products. A demo or WhatsApp chat is not a paid subscription until both sides agree in writing or by a clear order.

2. Who may use the software

• Accounts are for organisations and adults (18+) who run a clinic, sales team, or pharmacy
• You must give accurate organisation and user details
• You must keep passwords private and tell us if a login is misused
• You are responsible for what your staff enter: patients, leads, medicines, and invoices

We may suspend an account that breaks these terms, is used for fraud, or attacks the service.

3. Your responsibilities

You agree to:

• Use the products only for lawful practice operations
• Obtain any consent you need before storing patient or customer data and before sending WhatsApp or SMS
• Not upload malware, scrape the service, or try to access another organisation’s data
• Not present our software as a replacement for a licensed clinician’s judgement — Clinic is an operations tool, not a diagnostic device

4. Demos, fees, and support

Website visitors can book a walkthrough on WhatsApp. Commercial terms (what is included, duration, and fees) are agreed separately. This page does not list prices. Payments, if any, are as agreed for that organisation.

Support for active customers is provided through the channels we share at onboarding (typically WhatsApp, phone, or email).

5. Customer data

Records you create in Clinic, CRM, or Pharmacy remain your organisation’s data. We process them to run the product, take backups, and give support you request. We do not use another clinic’s patient list to sell to a competitor.

Optional connections (Google Contacts, Google Ads, Facebook Lead Ads, Gmail, WhatsApp Business) are used only for the purpose you enable. You can disconnect them in the product or by asking us.

6. Intellectual property

The software, site design, and HealthySkinCare name belong to us or our licensors. You get a limited right to use the products you subscribe to. You do not get ownership of the code. You keep ownership of the content you type in (patient notes, lead comments, catalogues), subject to the licence needed for us to host it.

7. Availability and liability

We aim to keep the apps available, but downtime, maintenance, and third-party outages (WhatsApp, Google, Facebook, hosting) can happen. The products are provided as-is for business use. We are not liable for lost profits, missed appointments, or data issues beyond what applicable law requires. Nothing here limits liability that cannot be limited by law.

8. Links

The site may link to the CRM and Pharmacy portals and to third-party help pages (for example browser cookie settings). Those sites have their own terms.

9. Changes

We may update these terms and post the new date on this page. Material changes for paying customers will be communicated through the contact we have on file when practical.

10. Contact