Privacy Policy

1. Who we are

HealthySkinCare provides three software products: Clinic Management (appointments, visits, procedures, WhatsApp patient messages), CRM (leads, pipelines, ads and email), and Pharmacy (stock, counter billing, invoices). The marketing site describes those products. The live CRM app is at https://crm.healthyskincare.in/ and the live Pharmacy app is at https://pharma.healthyskincare.in/.

When a clinic or pharmacy signs up, that organisation is responsible for the patient, lead, and billing records it stores in the software. We provide the platform. We do not sell those records.

2. Information we collect on this website

2.1 If you enquire

If you message us on WhatsApp or email us, we may receive:

• Your name and phone number (WhatsApp uses the number you message from)
• Email address, if you write to info@healthyskincare.in
• Practice name and which product you asked about (Clinic, CRM, Pharmacy, or ABDM)
• Any notes you choose to send so we can arrange a demo

We use this only to reply, schedule a walkthrough, and follow up on your request.

2.2 If you only browse

The website may collect technical data such as:

• IP address, browser type, and device type
• Pages viewed and approximate time on the site
• Whether you accepted analytics cookies (see our Cookie Policy)

If you accept analytics, we use Google Analytics (measurement ID G-48WMJZKY1R) to understand which pages are useful. Analytics is not loaded unless you consent.

3. Information inside Clinic, CRM, and Pharmacy

Staff accounts (name, email, role, login) are created so people can use the software. Patient, lead, medicine, and invoice data is entered by the practice. Typical categories include:

• Clinic: patient demographics, appointments, visit notes, prescriptions, procedure sessions, attachments, and WhatsApp message logs the clinic chooses to send
• CRM: lead and deal records, call/meeting notes, campaign source, and emails sent from a connected mailbox
• Pharmacy: product catalogue, batches, customers, purchase and sale bills, and ledgers

That operational data belongs to the customer organisation. Staff only see what their role allows. One organisation cannot open another organisation’s list.

4. How we use information

• Answer WhatsApp and email enquiries and run demos
• Operate and support Clinic, CRM, and Pharmacy for paying or trial customers
• Keep the software secure (logins, role checks, backups)
• Improve the marketing site when analytics consent is given
• Meet legal requests when we are required to do so

We do not sell enquiry lists or patient records to advertisers or data brokers.

5. Google user data (Clinic — Google Contacts)

The Clinic product can optionally sync patient name, phone, and email to a clinic’s own Google Contacts account.

• Collection and use: After a clinic manager connects Google, we request the People API scope (https://www.googleapis.com/auth/contacts) only to create or update those clinic patient contacts in the authorised Google account.
• Storage: We do not keep a copy of the clinic’s full Google Contacts book or Google passwords. Access tokens are encrypted and used to run the sync the clinic requested.
• Limited Use: Use of information received from Google APIs follows the Google API Services User Data Policy, including Limited Use. We do not sell or transfer that Google data to ads platforms or brokers.

6. WhatsApp, ads, and email connections

• WhatsApp: Clinic automations send templates the practice configures. Message content is processed so the clinic can notify patients. The marketing site’s “Enquire on WhatsApp” button opens a chat with us; Meta/WhatsApp also processes that chat under their terms.
• CRM ads: If a tenant connects Google Ads or Facebook Lead Ads, new form submissions are stored as leads for that tenant only.
• Gmail: If a tenant connects Gmail, outbound sales email is sent from their mailbox. We do not use that mailbox for our own marketing.

7. Sharing

We may share information with:

• Infrastructure and email providers that host or send on our behalf, under contract
• Authorities if the law requires it

Google Contacts data from the Clinic integration is not shared, sold, or used for advertising. Patient and lead records are not used as a marketing list for other businesses.

8. Security and retention

We use encrypted connections, role-based access, and backups. No internet service is perfectly secure. Website enquiry notes are kept as long as we need them to support you or meet legal duties. Customer software data is retained while the organisation’s account is active and as agreed in their service arrangement.

9. Your rights

You can ask us to access, correct, or delete personal information we hold about you as a website visitor or enquiry contact. Email info@healthyskincare.in or write on WhatsApp at +91 8888870949.

If you are a patient of a clinic that uses our software, ask that clinic first — they control your clinical record.

10. Children

This website and our software accounts are intended for adults running a practice, not for children under 18 creating their own accounts.

11. Changes

We may update this page. The date at the top will change. Continued use of the website after an update means you should read the new text.

12. Contact